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Some of the practices AEG Vision has acquired have been operating for decades, with well-used equipment that may be out-of-date or on its last legs. To uphold their commitment to delivering a world-class diagnostic experience for network doctors, staff, and patients, AEG Vision faced a critical decision of when and how to invest in new equipment and technology, balancing operational needs with innovation.
AEG Vision’s need was clear: state-of-the-art, reliable, flexible, portable vision care technology supported by top-notch service. Enter RadiusXR. AEG Vision entered into a collaboration with RadiusXR, with a plan to roll out the RadiusXR platform network wide. This includes the growing suite of Radius modalities, and the patient education portal, EYEVIA.
Chudner says that reliability is a major consideration: “Our practices are extremely busy, so having a device go down can have significant financial implications and can also affect patient care. We don’t want patients to have to come back three weeks later, whenever the device is fixed.” Says Grossman, “It’s about outcomes, right? It’s about the ability to do a visual field test in a way that gives you an outstanding clinical result.”
The varied constraints of the diverse practices in the network is another critical consideration. And that’s where portability becomes an essential value. Says Chudner, “Having a portable device, that doesn’t necessarily have to be tied to one specific room — [a test] could be done in an office, it could be done in the waiting room, if we had to do that. It offers our doctors some flexibility to run tests immediately, where otherwise it may have been necessary to have a patient come back, which isn’t always best for patient care.”
Chudner says that RadiusXR’s data dashboard has allowed AEG Vision to understand and empower the entire network of doctors and their teams. “The data dashboard has been a huge win for us. We’re a very data-driven organization. We needed to see the doctors using it, what tests they were administering, and our expected reimbursement for those tests. All those things were easily found in the data dashboard. So, we could make a case for a return on investment on a device.”
To meet the specific needs of AEG Vision, the RadiusXR team customized the data dashboard for even better, network-centric results. “We had requested changes to the dashboard,” Chudner explains, “and the team was extremely responsive, able to tailor to exactly what we needed. It was pretty good at first, but it’s gotten even better. We don’t want to work with vendors. We want to work with partners. That data dashboard and the work that was put into it showed us that this was more than just a vendor who wanted to place a device. This was a partner who was going to help us meet our goals. That’s extremely important to us.”
Grossman especially appreciates that the RadiusXR platform is continually updating and improving. “It’s the ability to have a great product right now, but also understanding that the product will continue to evolve while receiving continuous over-the-air updates at speeds unmatched in the eyecare world.”
Dr. Ben Chudner, Chief Medical Officer, and Dr. Eliot Grossman, COO, AEG Vision
Mon – Fri 5 am – 5 pm PST
